Privacy policy

Privacy Policy

Hotel Retro
183 Rue Royale, 1210 Saint-Josse-ten-Noode, Belgium
Email: info@retrohotelbxl.com
Phone: +32 477 08 18 73
Date: October 22, 2024

1. Introduction

At Retro Hotel, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website retrohotelbxl.com, make a reservation, or stay at our hotel.

2. Data Controller

The data controller responsible for your personal data is Retro Hotel, located at 183 Rue Royale, 1210 Saint-Josse-ten-Noode, Belgium. For any questions regarding this Privacy Policy or our data practices, please contact us at info@retrohotelbxl.com.

3. Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, date of birth, nationality, passport or ID number.
Contact Data: Email address, phone number, mailing address.
Payment Data: Credit card information and billing address.
Booking Data: Dates of stay, room preferences, and other details related to your reservation.
Technical Data: IP address, browser type, operating system, and other information collected through cookies and tracking technologies.
Usage Data: Information about how you use our website and services.
Marketing Data: Your preferences for receiving marketing communications from us.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To manage and fulfill your hotel bookings.
To communicate with you regarding your reservation or stay.
To process payments and manage billing.
To improve our services and customer experience based on feedback.
To send promotional materials and updates if you have opted in.
To comply with legal obligations and protect our rights.

5. Legal Basis for Processing Personal Data

We rely on the following legal bases for processing your personal data:

Contractual Necessity: Processing is necessary for the performance of a contract (e.g., your hotel reservation).
Consent: Where you have given us consent to process your personal data for specific purposes.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided your interests do not override those interests.

6. Sharing Your Personal Data

We may share your personal data with:

Service Providers: Third-party vendors who assist us in operating our hotel, such as payment processors, IT services, and marketing agencies.
Business Partners: For promotional activities, if you have provided consent.
Regulatory Authorities: As required by law or to protect our rights and those of others.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

You have the following rights regarding your personal data:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure (right to be forgotten).
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the contact details provided above.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure. We regularly review our security practices to ensure the safety of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Please review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@retrohotelbxl.com or +32 477 08 18 73.